As a compliment to the training programme the Partners have produced a detailed 57 page HANDBOOK that provides a ‘blueprint’ for the introduction of a conflict free workplace by explaining ways to build trust at work. The Handbook includes self-assessment tools, quizzes, case studies and action points for Managers.

 

The Handbook explains ways to build trust at work and looks at issues such as:

 

• Hiring and promoting people to management positions.

• Building employee skills.

• Developing the skills of all employees in effective interpersonal relationship building.

• Keeping staff members informed, which will add to an environment of trust.

• Acting with integrity and keep commitments.

• Protecting the interests of all employees.

• Adopting an open-door policy.

• Displaying competence in supervisory and other work tasks.

• Listening with respect and full attention.

• Exhibiting empathy and sensitivity to the needs of staff members.

• Take thoughtful risks to improve services and products for the customer.

 

The component parts defines the dynamics of conflicts and various tactical alternatives associated with resolving them.

 

The Handbook provides the Manager with confidence to make informed decisions as well as the permission to use third party intervention resources such as conflict coaching, conciliation services, conflict resolution, and facilitation sessions and brings with it some emotional intelligence training.